Delivering Exceptional Customer Experience

17 hours ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $70,000 - $90,000
Job Title

We are seeking a Customer Service Consultant to join our team at Smartgroup Corporation. As a valued member of our team, you will be the voice of Smartgroup and play an integral role in ensuring each customer receives an exceptional customer experience through every interaction.

The ideal candidate will have great communication skills, a demonstrated ability to explain complex information in a simple manner, and excellent time management and organisational skills. They will also be passionate about providing exceptional customer service and have a strong commitment to diversity and inclusion.

Main Responsibilities:

  • Fulfilling requests and queries from customers relating to things like salary packaging claims, package change requests and new applications
  • Maintaining standards of information and administration including managing customer data and reporting in a timely way
  • Striving for a first touch resolution with every interaction, whether that be via the telephone or email
  • Offering a superior customer service that helps to maintain the high standing of our organisation in the industry
  • Occasional outbound customer calls if required
  • Working towards the achievement of your own individual goals and targets, as well as those of your team

About Us:

We value diversity, inclusivity, and employee wellbeing. We offer a range of benefits and 'perks' that genuinely value our employees for who they are, including flexible working arrangements, a wellbeing fund, and a comprehensive training and development program.

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The opportunity to work with a leading provider of Employee Management Services

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application online. We look forward to hearing from you

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