
ICT Technical Specialist
3 days ago
Job Opportunity
Technical support specialists are essential to our organization. They provide assistance to clients and team members, resolving technical issues efficiently.We seek a highly skilled ICT Support Officer to join our team. This role is ideal for individuals with excellent communication skills and the ability to work independently in a fast-paced environment.
Key Responsibilities
- Provide technical support to clients and team members via various channels
- Offer solutions to technical problems and enhance overall user experience
- Develop documentation to effectively support end users
- Anticipate potential issues and make proactive suggestions to improve service delivery
Requirements
- Minimum 2-3 years of Level 1/2 technical support experience
- Proven track record of supporting Windows and Mac technologies
- Strong understanding of wireless networking, TCP/IP, remote administration tools, and techniques
- Proficiency in troubleshooting and deploying Windows 10/11
- Knowledge of cloud-based platforms like Microsoft Office 365 and G-Suite
- Experience in administering Jamf or other MDM systems
- Excellent problem-solving and interpersonal skills
What We Offer
- A dynamic and challenging work environment
- Ongoing training and development opportunities
- Continuous learning environment and investment in employee growth
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