ICT Operations Expert

2 days ago

Australia beBeetechnical Full time $75,000 - $97,000
Technical Support Specialist Role

We are seeking a highly skilled Technical Support Specialist to provide expert technical support and troubleshooting services while building lasting relationships with clients and team members.

  • Provide frontline technical support to staff and students, including troubleshooting, service desk ticketing, and escalation where required.
  • Assist with the maintenance and administration of ICT systems, including end-user devices, classroom technology, and network services.
  • Support the deployment, configuration, and day-to-day use of Google Workspace for Education and Microsoft Office 365 tools.
  • Provide technical support for mail systems, SharePoint, Teams, web platforms, VOIP, and backups.
  • Assist with the monitoring and resolution of system alerts, ensuring minimal disruption to teaching and learning.
  • Participate in IT projects, including rollouts, upgrades, and cloud-based implementations, under the guidance of senior staff.

Required Skills and Qualifications

We are looking for a motivated and service-oriented ICT professional who enjoys solving problems, supporting users, and working as part of a collaborative team. The ideal candidate will have:

  • 2-3 years' experience in Level 1/2 technical support, with a focus on documenting, monitoring, and resolving issues promptly.
  • Experience providing ICT support across service desk operations, troubleshooting, and escalations.
  • Working knowledge of Google Workspace for Education and Google Cloud services, with additional exposure to Microsoft Office 365 and Azure.
  • Familiarity with systems administration, enterprise security practices, LAN/WAN networking, and device management.
  • Practical experience resolving technical issues across desktop, mobile, and cloud platforms.
  • Strong communication and interpersonal skills, with the ability to support both staff and students effectively.

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