Equipment Support Professional

2 weeks ago

Brisbane, Queensland, Australia beBeeLaboratory Full time $80,000 - $85,000
Job Title: Technical Applications Specialist

Key Responsibilities:

  • Deliver exceptional customer experience for laboratory equipment portfolio through technical support, training resources, and sales opportunities.
  • Work closely with commercial and portfolio teams to drive business growth.
  • Become a trusted advisor by building strong relationships with customers through expert advice and support.

Technical Skills:

  • Ability to deliver technical support for laboratory equipment products via face-to-face interactions, telephone calls, or email communications.
  • Collaboration skills to work effectively with cross-functional teams.
  • Strong analytical and problem-solving skills to resolve customer issues and complaints.

Requirements:

  • Possess excellent communication and interpersonal skills to build positive relationships with customers.
  • Effectively troubleshoot and resolve customers' technical issues through phone, email, virtual, and in-person support.
  • Ability to work independently and travel within the territory to carry out primary responsibilities.
  • Proficient in English (oral and written).
  • Valid driving permit required.

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