Customer Support Specialist
14 hours ago
We are seeking a highly skilled and experienced Retail Food Service Technician to provide exceptional service to our valued customers across Australia.
Key Responsibilities:- Work in a supportive team environment, both at customer sites and in the office, with experienced coworkers who will teach you all the knowledge they have about equipment maintenance.
- Prepare, execute and report preventative equipment visits, attending customer sites as needed.
- Troubleshoot production issues at customers' sites, utilizing strong analytical skills to diagnose problems.
- Complete on-site evaluations, install machine enhancements, and test parts to meet product specifications.
- Ensure customer satisfaction by providing outstanding communication skills and working closely with customer management and supervisors.
- Troubleshoot and perform break fix services to high technology food processing equipment.
- Industrial Electrical trade background or equivalent experience (preferred).
- Strong knowledge of PLCs with ability to diagnose and repair complex control systems.
- Experience in interpreting electrical schematic diagrams.
- Minimum 3-5 years' experience in a manufacturing environment (FMCG highly regarded).
- Working knowledge of Linux/Windows OS desirable.
- Cert III or Cert IV Instrumentation and Control with experience highly regarded.
- Familiarity with conveyors, process lines, motors, VSDs and automation equipment.
- Ability and willingness to work flexible hours and travel for business purposes.
- Ideal location within 1-2 hours travel time of a capital city or major regional airport.
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