Support Professional

19 hours ago

Brisbane, Queensland, Australia beBeeSupport Full time
Support Specialist

We are seeking a highly motivated and organized Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and administrative support to our clients.

About the Role

This is an exciting opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role.

Key Responsibilities
  • Provide administration support to account brokers regarding client insurance/risk needs.
  • Engage in communication with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements.
  • Participate in insurance policy pre-renewal, renewal, and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, and creating renewal reports.
  • Prepare, lodge, and invoice insurance policies in an accurate and timely manner.
  • Manage key stakeholder relationships with brokers, underwriters, client executives, and client managers.
  • Enhance the client experience through outstanding customer service.
Requirements
  • Experience supporting senior brokers with client accounts is highly regarded.
  • Strong communication, problem-solving, and analytical skills are essential.
  • Client service, underwriting, claims, or insurance broking experience is highly regarded.
  • Experience across general insurance products is highly regarded.
  • Excellent attention to detail is required.
  • A desire for professional development through ongoing training is necessary.
What We Offer

In addition to our comprehensive benefits package, we encourage a diverse workforce and provide ongoing support and mentoring to ensure your success and career progression.

Benefits
  • Two global wellbeing days per year to focus on yourself.
  • Smart working solutions to manage your work/life balance.
  • Ongoing learning culture inspiring and equipping you to learn, share, and grow.

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