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11 hours ago
Job Title: Process Manager
Job Description:A successful Process Manager is required to transform vulnerability data into actionable insights and drive teams forward with alignment, transparency, and accountability.
Key Responsibilities:- Oversight and operation of the full vulnerability management process from intake through remediation, tracking, deferrals, and closure.
- Effective utilization of ServiceNow Vulnerability Response for workflow management, SLA tracking, and reporting.
- Development and maintenance of dashboards and reports providing clear visibility into progress, backlog, and risk posture.
- Data-driven decision making to identify trends, prioritize remediation, and escalate critical issues.
- Leadership and facilitation of governance sessions ensuring stakeholders are aligned on progress and priorities.
- Proven experience with ServiceNow, particularly the Vulnerability Response module.
- Solid understanding of vulnerability management platforms such as Qualys, CrowdStrike, or similar.
- Proficiency in building and maintaining dashboards and reports (Power BI, Excel, or within ServiceNow).
- Demonstrated ability to coordinate structured vulnerability management, IT risk, or remediation processes.
We are a recognised market leader delivering high-quality technology solutions. We take pride in delivering exceptional service and positively contributing to our industry and community.
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