Business Applications Specialist

1 week ago

Adelaide, South Australia beBeeLeadership Full time $103,000 - $147,970

Job Opportunity

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The Business Applications Support Manager position is available to work closely with various teams to ensure that business requirements are gathered accurately and issues are resolved to the customer's satisfaction.

Key Responsibilities

  • Ensure sufficient resource allocation, training, and cross-skilling.
  • Enable support coverage within standard business hours.
  • Resolve all support requests within Service Level Agreement requirements.
  • Provide leadership, guidance, mentoring, and contribute to achieving strategic goals through the Software Development Life Cycle (SDLC), including:
  • User requirements are well captured and documented.
  • User stories are quality assured.
  • Release timeframes are met.
  • Collaborate with other teams to ensure success of the FCA goals, including:
  • The Test manager in the provision and maintenance of test cases and automated test cases.
  • The Release manager to coordinate releases through environments to Production.
  • The Implementation managers to ensure strategic delivery of future capabilities.
  • Provide IT Application training capabilities to the FCA, including training sessions and materials.
  • Build positive working relationships across Information Technology and The Courts.
  • Manage risk through identification, treatment, and escalating where appropriate.
  • Some work outside of standard business hours may be required.

Selection Criteria

  • Demonstrated strong leadership skills and experience in leading a multidisciplinary IT support team, motivating and developing staff, and managing performance for quality and timely outcomes.
  • Understand and manage conflicting priorities, constraints, and demands, and realize project objectives across a diverse range of stakeholders. Proficient in requirements gathering techniques.
  • Demonstrated ability to work both under broad direction and independently to achieve program goals and quality outcomes of product delivery.
  • Demonstration of highly developed written and verbal communication skills.
  • Proven experience in working and delivering across geographically dispersed teams, including IT and business stakeholders.

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