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Application Support Specialist

2 months ago

Melbourne, Victoria, Australia Paxus - Technology + Digital Talent Full time
Application Support Analyst

Paxus - Technology + Digital Talent is seeking a skilled Application Support Analyst to ensure the smooth operation of critical business applications.

Key Responsibilities:

  1. Act as a software assessor, identifying and resolving issues in critical business systems.
  2. Collaborate with teams to troubleshoot and resolve application issues.
  3. Perform root cause analysis and implement corrective actions.
  4. Develop and maintain technical documentation.
  5. Conduct system performance analysis and recommend enhancements.
  6. Participate in on-call rotation for 24/7 support.
  7. Monitor application performance and integrate data feeds with dashboards.
  8. Serve as a Subject Matter Expert (SME) for supported applications.
  9. Adhere to IT Delivery Standards, procedures, and runbooks.
  10. Manage release and deployment processes.
  11. Stay updated with industry trends to optimize application support.
  12. Provide training and guidance to junior team members.
  13. Develop innovative strategies for application remediation.

Job Qualifications (Must Have Skills):

  1. Expertise in Siebel (Case Management) and CRM COTS Product Support.
  2. Experience in product configuration management.
  3. Working knowledge of integration technologies (MQ, REST, API-based integration, etc.).

Preferred Skills:

  1. Understanding of AWS and/or Azure cloud platforms.
  2. Familiarity with application monitoring tools and technologies.
  3. Ability to quickly develop prototypes and proof of concepts.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds, and people living with a disability. If you require an adjustment to the recruitment process, please contact Yash Jain on or email and quote the above job reference number.