Customer Service Representative
4 weeks ago
About Us:
Feros Care is a not-for-profit organisation that prioritises the well-being of our clients. We're seeking a Customer Service Representative to join our team, who can provide exceptional support in a busy environment.
Key Responsibilities:
- Prioritise and multitask to meet client needs
- Provide excellent customer service in a call centre setting
- Work with vulnerable clients, with a focus on empathy and understanding
- Develop strong communication skills to build trust with clients
- Utilise computer literacy to manage client data and systems
About You:
- Proven experience in a call centre environment
- Ability to work with diverse client groups, including those with lived experience
- High level of computer literacy and technical skills
We're committed to creating a safe and inclusive work environment, with a COVID-safe plan in place and mandatory vaccinations for client-facing staff. If you require any accessibility accommodations or have questions, please don't hesitate to contact us.
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