Customer Service Team Lead
4 weeks ago
As a Customer Service Team Lead at Drakes Supermarkets, you will be responsible for leading a team of customer service representatives in a fast-paced retail environment. The successful candidate will have significant front-end and POS knowledge, with a strong commitment to customer service and experience in supervising team members.
Key Responsibilities
Develop and implement customer service strategies to drive sales and customer satisfaction
Supervise and mentor a team of customer service representatives
Collaborate with store management to achieve sales and customer service goals
Analyze sales data and customer feedback to inform business decisions
Maintain a high level of customer service and ensure a positive shopping experience for all customers
Requirements
2+ years of experience in a customer-facing role
Proven track record of delivering excellent customer service
Strong leadership and communication skills
Ability to work in a fast-paced environment
Availability to work a variety of shifts, including evenings and weekends
About Drakes Supermarkets
Drakes Supermarkets is a family-owned and operated private company, and Australia's largest independently-owned supermarket chain. We are committed to providing excellent career opportunities for our employees and delivering exceptional customer service to our customers.
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