Customer Service Representative

1 month ago

Campbelltown, Australia 4WD SUPACENTRE Full time

Why work for 4WD Supacentre?

We are a fast-growing customer-centric business that is looking for the next generation of leaders to support our exponential growth and continue pushing the boundaries of what is achievable.

Our operations include warehousing, engineering (R&D), customer care centre and commercial sales along with our corporate support functions.

Key Responsibilities:

  • Deliver an exceptional click and collect experience for our customers while generating sales.
  • Ensure the counter and click and collect queues are clean and tidy at all times.
  • Provide priority friendly support to all click and collect customers.
  • Coordinating and calling customers to pick up small and manageable items from the front counter, and for large and bulky products from the warehouse.
  • Initiate upsell initiatives by asking curious and informative questions.
  • Maintain a strong understanding of product offerings, new product lines and discontinued items.
  • Ensure all orders are effectively managed within the required protocols and timeframes.
  • Pick and pack all click and collect orders within set timeframes.
  • Effectively manage and coordinate part order pick-ups and collections notices.
  • Contact customers for short, packed audits.
  • Complete daily audits of click and collect orders.
  • Ensure the click and collect storage areas are neat, clean and organised at all times.
  • Support the warehouse operations where required for click and collect order pick-ups.
  • Ensure the effective and safe operation of click and collect practices, carrying out duties quickly, safely and efficiently.
  • Organise warehouse and work area for cleanliness and orderliness at all times.
  • Professionally handle grievances to preserve 4WD Supacentre's reputation.

Requirements:

  • Available to work a Wednesday to Sunday roster.
  • Proven experience managing click and collect orders from start to finish.
  • High level customer satisfaction.
  • Previous retail experience (minimum 2 years) with high energy sales focus.
  • Excellent interpersonal skills, highly customer centric.
  • Ability to grasp and learn new product SKUs, POS, etc.
  • Knowledge on 12v systems, highly regarded.

About 4WD Supacentre:

We are a family-operated business that specialises in outdoor recreation and lifestyle products. Our people are passionate about the outdoors and the lifestyle that we can bring to our customers and the community.

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