Customer Service Representative

1 month ago


Campbelltown, Australia Grace Worldwide Full time

About the Role

We are seeking a skilled and reliable individual to join our team as a Driver/Facility Worker. In this role, you will be responsible for providing premium customer service and account management to our clients, ensuring an efficient service is provided to meet client needs and demands.

Key Responsibilities

  • Deliver and collect items within specified timeframes securely and with care
  • Maintain high profile account service delivery
  • Process and retrieve valuable information and document management of client requests
  • Communicate effectively with clients and customer service
  • Work with computer technology, including scanners and PCs

Requirements

  • Minimum Car Licence
  • Excellent customer service skills
  • Excellent verbal communication skills and the ability to relate well to clients at all levels with confidence
  • Be reliable, punctual, and customer-focused
  • Be well-groomed and physically fit to perform manual handling tasks
  • Have good computer literacy skills
  • Strong knowledge of Sydney CBD and surrounding suburbs
  • Flexibility with work hours and days
  • Work well under pressure and be a good team player

What's In It For You?

  • Above award rates with overtime and superannuation
  • Company-funded forklift and stock picker licence training
  • Company-supplied uniform
  • The opportunity of career advancement through mentoring and our formal Skills Path development program
  • A fantastic employee reward and recognition program, as well as market-leading/generous employee benefits
  • The opportunity to work with a great team in a dynamic fast-paced environment

About Grace Group

Grace is Australia's leading services company, committed to excellence and passionate about our people. With over a century of experience, we've established a reputation for delivering outstanding service in relocation, removals, and information management. We view our employees as our greatest asset and attribute our success to their dedication and talent. This is why we invest significantly in their development, offering comprehensive training, career advancement opportunities, and a diverse and inclusive work environment.



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