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Customer Experience Representative

1 month ago

Campbelltown, Australia Medibank Private Limited Full time

Customer Service Opportunity at Medibank

We're seeking a skilled and results-driven individual to join our team as a Customer Service Representative at Medibank.

About the Role

As a Customer Service Representative, you will play a pivotal role in providing exceptional customer experiences, resolving customer inquiries, and ensuring customer satisfaction.

Key Responsibilities

  • Provide timely and effective responses to customer inquiries through multiple channels.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Work collaboratively with cross-functional teams to achieve business objectives.
  • Continuously improve customer service processes and procedures to enhance customer experiences.

Requirements

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong customer service skills with a focus on customer satisfaction.

Why Medibank?

  • Opportunity to work with a leading health insurer.
  • Collaborative and supportive work environment.
  • Opportunities for career growth and development.
  • Flexible working arrangements.

How to Apply

If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.