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Banking Consultant

2 months ago

Mount Ommaney, Queensland, Australia Australia and New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our Retail Banking team. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and meeting the financial needs of our customers.

Key Responsibilities
  • Provide customers with a seamless banking experience through transaction activities, needs-based conversations, and educating them on digital solutions.
  • Act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.
What We're Looking For

We're looking for someone with exceptional customer focus, retail experience, and the ability to multi-task and adapt to change. You should also have a willingness to work in a collaborative team environment and a sound understanding of compliance.

At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.