Banking Consultant

4 weeks ago


Mount Gambier, South Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our team in Mount Gambier. As a key member of our branch network, you will play a critical role in delivering exceptional customer experiences and driving business growth.

As a Banking Consultant, you will be responsible for providing customers with a seamless banking experience, meeting their end-to-end financial needs, and educating them on digital solutions. You will work collaboratively with our team to deliver high-quality customer service, contribute to customer engagement and advocacy, and support bank programs and initiatives.

Key Responsibilities
  • Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.
What We're Looking For

We are looking for a highly motivated and customer-focused individual with exceptional communication and interpersonal skills. You will have a sound understanding of compliance and be able to multi-task and adapt to change and ambiguity. Experience in retail and technology is an advantage.

We offer a range of benefits, including flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services from ANZ. We are committed to building a diverse and inclusive workplace and welcome applications from everyone.


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