Technical Operations Manager
3 weeks ago
We are seeking a highly skilled Senior Service Desk and Operations Officer to join our 24/7 team at Talent International. As the key point of contact, you will be responsible for managing system events, incidents, service requests, and customer inquiries with a focus on delivering exceptional client service.
This is a full-time, permanent role that requires strong communication and interpersonal skills, attention to detail, and the ability to lead by example. If you have ITIL Foundations certification or equivalent experience and a minimum of 5 years' experience working in a Service Desk or 24/7 operations center, we want to hear from you.
Key Responsibilities:
- Manage system events, incidents, service requests, and customer inquiries with a focus on delivering exceptional client service
- Develop and implement processes to improve operational efficiency and effectiveness
- Mentor, train, and lead small teams to achieve high performance standards
- Work collaboratively with cross-functional teams to resolve complex issues
Requirements:
- ITIL Foundations certification or equivalent experience
- Minimum 5 years' experience working in a Service Desk or 24/7 operations center
- Previous experience working in a large enterprise environment
- Prior experience mentoring, training, and leading small teams
- Strong focus on client service, excellent operational, verbal, and written communication skills
- Strong interpersonal skills, attention to detail, and the ability to lead by example
Benefits:
- A competitive salary estimated to be around $90,000 - $110,000 per annum, based on location and experience
- Opportunities for professional growth and development
- A collaborative and dynamic work environment
Please note that candidates must have valid visa and full working rights, as well as be based in Adelaide with no option for work-from-home arrangements. We look forward to receiving your application.
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