Technical Operations Manager

3 weeks ago


Adelaide, South Australia Talent International Full time
Senior Service Desk/Operations Officer

We are seeking a highly skilled Senior Service Desk and Operations Officer to join our 24/7 team at Talent International. As the key point of contact, you will be responsible for managing system events, incidents, service requests, and customer inquiries with a focus on delivering exceptional client service.

This is a full-time, permanent role that requires strong communication and interpersonal skills, attention to detail, and the ability to lead by example. If you have ITIL Foundations certification or equivalent experience and a minimum of 5 years' experience working in a Service Desk or 24/7 operations center, we want to hear from you.

Key Responsibilities:

  • Manage system events, incidents, service requests, and customer inquiries with a focus on delivering exceptional client service
  • Develop and implement processes to improve operational efficiency and effectiveness
  • Mentor, train, and lead small teams to achieve high performance standards
  • Work collaboratively with cross-functional teams to resolve complex issues

Requirements:

  • ITIL Foundations certification or equivalent experience
  • Minimum 5 years' experience working in a Service Desk or 24/7 operations center
  • Previous experience working in a large enterprise environment
  • Prior experience mentoring, training, and leading small teams
  • Strong focus on client service, excellent operational, verbal, and written communication skills
  • Strong interpersonal skills, attention to detail, and the ability to lead by example

Benefits:

  • A competitive salary estimated to be around $90,000 - $110,000 per annum, based on location and experience
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment

Please note that candidates must have valid visa and full working rights, as well as be based in Adelaide with no option for work-from-home arrangements. We look forward to receiving your application.



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