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Patient Administration Officer

2 months ago

Noosa Shire, Australia Ramsay Health Care Full time

About the Role:

We are seeking a highly organized and enthusiastic professional with a passion for delivering outstanding customer service to join our dynamic team as a Patient Administration Officer. This is a permanent part-time position, with a minimum of 30 hours per fortnight.

Key Responsibilities:

  • Provide timely and accurate information to patients, doctors, visitors, and other customers.
  • Maintain accurate and up-to-date patient files and records throughout admission and discharge.
  • Complete and scan documentation accurately and efficiently.
  • Perform and interpret health fund eligibility checks.
  • Manage incoming and outgoing calls to the ward effectively.
  • Provide administrative support to ward personnel as required.
  • Perform other duties as necessary.

Requirements:

  • Experience in a hospital or similar administration role (preferred but not essential).
  • Passion for delivering exceptional customer service and sensitivity to patient and family needs.
  • Effective communication and interpersonal skills.
  • Strong attention to detail.
  • Ability to work effectively in a team environment and independently as required.
  • Ability to work in a fast-paced environment and complete tasks within a designated timeframe.
  • Demonstrated computer proficiency in Microsoft programs and patient management software.

What We Offer:

  • A competitive hourly rate with superannuation, exclusive of penalties or allowances.
  • A comprehensive range of inpatient and day services across various specialties.
  • Advanced medical, surgical, and diagnostic technology.
  • Professional development opportunities, including recognition, rewards, and employee referral programs.
  • Free access to LinkedIn Learning, education scholarships, and the Ramsay Leadership Academy.
  • Discounts on hospital, allied health, and pharmacy services.
  • Flexible work opportunities and a say in your roster.
  • A free Employee Assistance Program offering confidential counseling, coaching, and support.