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Service Support Officer

2 months ago

Liverpool, Australia Hammond Care Full time
About the Role

The Service Support Officer - Care Navigation Specialist will play a vital role in ensuring that all home care services are tailored, personal, and delivered to the highest standards at HammondCare.

Key Responsibilities
  • Provide reliable and consistent administrative support for colleagues, potential clients, clients, and their representatives across our Care Navigation Service, Partner Services, and Areas/Regions.
  • Work closely with colleagues and teams to implement best practices and consistent ways of working to ensure HammondCare meets regulatory, service, and care requirements across our teams.
  • Support and drive positive communication, collaboration, and engagement across the team directly supported as well as internal and external stakeholders.
  • Be able to focus on stream activity and be ready to support on occasion in other streams for seamless administration and support activity across HCAH.
Requirements
  • Commitment to engage and align with HammondCare's Christian Mission, Motivation, and Mission in Action.
  • Previous experience in an administrative role or similar.
  • Effective communication and interpersonal skills.
  • Experience within an administrative, customer service, or compliance role.
  • Strong attention to detail.
  • Strong organisational skills including effective time management and ability to prioritise.
  • Knowledge of relevant compliance requirements with the Aged Care sector.
  • Displays initiative with analytical and problem-solving skills.
  • Strong administrative and computer skills.
  • Ability to work independently and as part of a team.
  • Empathy and patience.
  • Demonstrated commitment to excellence in customer service principles to ensure the consistent provision of exceptional service to internal and external stakeholders.
  • Willingness to complete mandatory MACLearning requirements in the MACLearning portal (Care Navigation Service only).
Desirable Qualifications
  • Certificate III in Administration, Aged Care, Project Management, or similar.
  • Certificate IV or Diploma in Aged Care, Administration, Project Management, or similar.
  • Knowledge of the Home Care Package Operations Manual.
  • Knowledge of the Aged Care Quality Standards.
  • Ability to familiarise with the HammondCare Aged Care Enterprise Agreement 2023.