Customer Support Officer

7 months ago

Liverpool, Australia Ability Options Full time

Join a passionate team within a rewarding field in Liverpool
- Work laptop + phone + training provided
- Comprehensive employee benefits, including $15,900 in NFP Salary Packaging

**Our mission is to support people who need assistance to achieve their aspirations and inclusion in the community. We have hundreds of talented people at Ability Options across NSW who play a crucial role in achieving the mission.**

**Who are we?**

Ability Options is a stand out Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW, each year we support over 12,500 jobseekers including parents, Indigenous communities, school leavers and people with disability to prepare for, gain and maintain employment.

**The role**

As Customer Support Officer, you will be the first point of contact for our customers and provide administrative support to our team.

Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of disability employment through direct promotion, business development and event coordination.

You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day to day activities of our field based staff.

Your key responsibilities include, but are not limited to:

- First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey
- Manage appointment scheduling, issue notifications and conduct reminder calls
- Provide administrative support to customer activities i.e. resume updates
- Keep accurate and timely records and maintain databases
- Provide post placement support to customers and employers
- Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
- Provide administrative support to the team
- Office management duties

To be successful in this role, you will have:

- Excellent customer service and interpersonal skills
- Highly developed administrative and organisational skills
- Exceptional verbal and written communication skills and able to adapt style to suit audience
- Ability to prioritise workload, use initiative and multi-task
- Ability to work effectively and collaboratively as part of a team
- High level of computer literacy
- Satisfactory background checks including Police Check and Working With Children Check (or willingness to obtain)
- Knowledge of and commitment to child safe standards and mandatory reporting requirements
- Current driver’s licence (minimum P2)
- Evidence of Covid-19 Vaccination including booster

**Culture & Benefits**
- Ability Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training.
- In return for skills and experience, our people receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program, flexible work arrangements including RDOs and the ability to significantly increase your take home pay with not-for profit salary packaging.
- If you are passionate and have the desire to unlock possibilities for those we support, then we would love to hear from you’
- Ability Options is committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability._

  • 10 X Customer Support Officers

    6 months ago

    Liverpool, Australia Alexander Appointments Full time

    $34 per hour + Super | 38hours per week, 8am-6pm Monday to Friday Rotating Roste - Health Government Contract | Hybrid - Liverpool + WFH - ASAP Start | Estimated 12month assignment, strong potential to extend - **$34 per hour + Super | 38hours per week, 8am-6pm Monday to Friday Rotating Rosters**: - **Health Government Contract | Hybrid - Liverpool +...

  • Customer Service Officer

    6 months ago

    Liverpool, Australia Contract Manufacturing Full time

    **Company Description** Pact Group’s Contract Manufacturing Division manufactures across several operational sites and supplies a wide range of homecare and personal-care categories to all the major retailers and global FMCG brand owners. **Job Description** About this opportunity** Reporting to the Customer Service Manager, you will be working within a...

  • Ops Support Officer

    8 months ago

    Liverpool, Australia Be Recruitment Group Full time

    Full time permanent positition based in Liverpool - ADO, salary packaging and working from home arrangement - Supportive and collaborative team **About the Role**: Join a Mental Health Specialist Not for Profit as an Operational Support Officer, contributing to the delivery of high-quality mental health services for adults. This role involves providing...

  • Administration Support Officer

    1 month ago

    Liverpool, Australia Anglicare NSW ACT Full time

    Liverpool, Australia Reference: 6696353 - **Full-time and permanent contract**: - ** Competitive hourly rate from $39.24 to $45.34** **(depending on qualifications), plus 11.5% superannuation**: - ** NFP salary packaging**: - ** Ongoing training and support** **Join Our Team as an Administration Support Officer!** Are you passionate about making a...

  • Disability Support Worker

    7 months ago

    Liverpool, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...

  • Disability Support Worker

    6 months ago

    Liverpool, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...

  • Disability Support Worker

    7 months ago

    Liverpool, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...

  • Quality Compliance Officer

    1 day ago

    Liverpool, Australia Support and care Partners Full time

    **Full Job Description** **Quality Assurance and Compliance officer** **PART TIME 2 DAYS A WEEK** **Job description** Support & Care Partners is currently experiencing some exciting changes and growth. As such we are currently looking for an experienced and highly engaged Quality and Assurance Manager to implement and meet internal and external WHS,...

  • Customer Service Officer

    4 months ago

    Liverpool, Australia Belgravia Leisure Full time

    The Role Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. This is casual role for the weekends and hours may vary. The primary responsibility...

  • Customer Service Officer

    6 months ago

    Liverpool, Australia HCF Full time

    As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This Full-time position is based in our HCF Liverpool Branch. **Responsibilities** - Embrace face-to-face and telephone needs-based selling, highlighting our...

  • Customer Service Officer

    4 months ago

    Liverpool, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **NSW, Whitlam Leisure Centre - Liverpool 2170** - Great career paths and development with an entrepreneurial organisation - Free facility access - Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions. **The...

  • Business Support Officer

    7 months ago

    Liverpool, Australia Liverpool City Council Full time

    **Business Support Officer 2445 (Planning and Compliance Directorate)** 12 months Temporary Full Time - 35 hours, 5 days per week **Salary: Grade 9 - $70,734.40 - $77,354.84 plus super** **ABOUT US** Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. With a total of 42 suburbs and a population of 223,000 coming from different...

  • Home Support Officer

    2 days ago

    Liverpool, Australia Uniting Full time

    $28.90 p/h + penalties, super, tax benefits - Permanent Fixed Term Contract - Opportunity to work for one of Australia’s leading aged care providers **What you’ll be doing in this role** This role is central to the delivery of our person-centred approach, and is the face of Uniting that goes beyond the Home Support Officer role, to welcome and support...

  • Recruitment Officer

    6 months ago

    Liverpool, Australia Advantage Healthcare Support Nursing Agency Full time

    **About AHS**: Advantage Healthcare Support Nursing Agency (AHS) is a well-established organization that provides in-home support across NSW. We are dedicated to making a difference in the lives of the people we take care of. We do this through teamwork and providing exceptional and quality care in disability, aged care, and nursing services. **Role...

  • Operations Support Officer

    7 months ago

    Liverpool, Australia Liverpool City Council Full time

    **Operations Support Officer **(2529)** 1 Permanent Full Time - 35 hours, 5 days per week **ABOUT US** Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. With a total of 42 suburbs and a population of 223,000 coming from different birthplaces, Liverpool is one of the most diverse communities in Australia. Working with Liverpool...

  • Support Coordinator

    6 months ago

    Liverpool, Australia Autism Advisory and Support Service Full time

    **NDIS Support Coordinator** **(Part Time Maternity Leave Cover) We have an exciting opportunity for an **experienced and driven NDIS Support Coordinator** to join our collaborative, dedicated team based in Liverpool. We are offering a part-time maternity leave cover position with a view to extend to full time hours and permanent appointment for the...

  • Operations Support Officer

    7 months ago

    Liverpool, Australia Liverpool City Council Full time

    **ABOUT US** Liverpool is a vibrant city that lies in the heart of Greater Western Sydney. With a total of 42 suburbs and a population of 223,000 coming from different birthplaces, Liverpool is one of the most diverse communities in Australia. Working with Liverpool City Council offers a wealth of professional opportunities as we are on an exciting journey...

  • Ndis Support Coordinator

    7 months ago

    Liverpool, Australia Autism Advisory and Support Service Full time

    This is an exciting time to be working at AASS! Our team is growing and we are looking for an **experienced and driven NDIS Support Coordinator** to join our collaborative, friendly and dedicated team based in Liverpool. We know that our staff are our most valuable assets so we strive to provide a supportive work environment that promotes staff wellbeing....

  • Specialist Support Coordinator Team Leader

    2 months ago

    Liverpool, Australia Autism Advisory and Support Service Full time

    **Specialist Support Coordinator Team Lead We have an exciting opportunity for a **NDIS Specialist Support Coordinator** to lead and support our dedicated team Support Coordinators. **_About Us: _** The Autism Advisory and Support Service (AASS) is an Autism support service which has a multidisciplinary team of Therapists and dedicated Support...

  • Community Support Worker

    7 months ago

    Liverpool, Australia Advantage Healthcare Support Nursing Agency Full time

    **Location: Liverpool area** Advantage Healthcare Support Nursing Agency is a well-established yet contemporary organisation that provides support services to people with a disability with respect, courtesy, and dignity. As a Community Support Worker, you will be part of a dedicated team that makes a difference to the lives of the people we take care of. We...