IT Support Specialist

1 month ago


Perth, Western Australia Paxus - Technology + Digital Talent Full time
Job Title: IT Support Specialist

We are seeking an experienced IT support specialist to join our team in Perth CBD. As an IT Support Specialist, you will be responsible for providing 1st and 2nd level IT support for desktop products, hardware, web-based applications, and video conferencing systems.

Key Responsibilities:
  • Provide technical support to users via phone, email, and in-person
  • Log, track, and resolve queries made to our Service Desk
  • Create and manage Knowledge Base articles to support users and the IT team
  • Support the delivery of key technology projects, such as Office refreshes, MS Teams Calling, and Windows 11 rollouts
Requirements:
  • Solid experience delivering 1st and 2nd level IT support within a corporate environment
  • Expertise in administering and supporting Windows 11, iOS, and Office 365
  • Familiarity with cloud environments (Azure) and systems administration
  • Hands-on experience supporting meeting rooms, particularly with Microsoft Teams Rooms
  • Excellent diagnostic, troubleshooting, and problem-solving abilities
  • Strong understanding of ITIL processes and creating knowledge articles
  • A customer-centric approach, with excellent communication and relationship-building skills
  • Proven ability to manage your workload and meet competing deadlines
  • Ability to convey technical information in a clear, understandable manner
About the Role:
  • Location: Perth CBD
  • Contract: Short-term with full-time hours (8-hour days)
  • An exciting opportunity to be involved in high-profile IT projects while delivering essential support to a corporate office


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