IT Support Specialist
2 months ago
About the Role
We are seeking a highly skilled and experienced IT Support Specialist to join our team at Vero Insurance. As an IT Support Specialist, you will be responsible for providing technical support to our employees, ensuring that they have the necessary tools and resources to perform their jobs efficiently.
Key Responsibilities
- Provide technical support to employees via phone, email, and in-person
- Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, and other IT equipment
- Install, configure, and maintain software and hardware
- Collaborate with the IT team to resolve complex technical issues
- Develop and maintain knowledge bases and documentation to support IT operations
- Participate in on-call rotations to provide after-hours support
Requirements
- 1+ year of experience in a technical support role
- Strong technical skills, including knowledge of desktop operating systems, mobile devices, and software applications
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- High school diploma or equivalent required; degree in computer science or related field preferred
What We Offer
Vero Insurance offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, including training and education programs.
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