Application Support Specialist

4 weeks ago

Melbourne, Victoria, Australia Travel + Leisure Co Full time

Transforming Travel Experiences

At Travel + Leisure Co., we're shaping the future of travel by creating new possibilities for travelers. Our mission is to deliver exceptional experiences that leave a lasting impression.

About the Role

We're seeking a skilled Application Support Specialist to join our dynamic team. As a key member of our support team, you'll provide top-notch support to our clients, ensuring their software-related incidents and requests are resolved efficiently.

Key Responsibilities

  • Customer-Centric Support: You'll be the friendly face of our support team, assisting clients with software-related issues and requests. Your excellent communication skills will shine as you build close relationships and guide them through any challenges they face.
  • Deliver Support Remotely: Whether via email, JIRA ticketing system, video, or phone, you'll be there for our clients, troubleshooting issues, fulfilling requests, and providing solutions.
  • Learn and Adapt: Our system is unique, and you'll need to understand it inside and out to confidently assist our clients. The knowledge you gain will fuel your desire to proactively identify opportunities to improve our clients' experience and streamline our processes.
  • Troubleshooting: You'll be on the case when pesky bugs pop up, identifying and reproducing issues to feed knowledge directly to our Development Team and contribute to the continuous improvement of our product.
  • Organised and Independent: You'll manage your workload efficiently, ensuring client requests are acknowledged, prioritized, and addressed appropriately. Your ability to work independently will help you complete work quickly, and you'll have the full support of your terrific colleagues.
  • Collaborate: You'll work closely with our small team, sharing insights and contributing to our collective success. You'll work alongside our friendly Support, Service Delivery, Analysis, Testing, and Development teams, who are always willing to help each other.

Requirements

  • Excellent Written and Verbal English
  • Experience in a Customer Service Environment
  • Experience in a Hotel/Resort Environment is a Bonus
  • Intermediate Level with MS Office Applications
  • Any Database/SQL Knowledge is a Bonus
  • Excellent Time Management Skills
  • Ability to Work Remotely and Independently
  • Ability to Learn New Software Quickly
  • Closely Attentive to Detail

Why You'll Love Working with Us

  • Amazing Team: Join a small, supportive team where you're empowered and your contributions genuinely make a difference.
  • Flexibility: Whilst primarily in an office-based role, there's flexibility to work remotely from time to time, supporting a positive work-life balance.
  • Impact: Your contributions matter – you'll directly impact our clients' experiences and contribute to memorable experiences for their guests.
  • Growth: We're all about learning and growing personally and professionally.

This is a primarily office-based role, operating out of Mt. Waverley in Melbourne, with some opportunity to work from home if appropriate. It operates standard office hours Monday to Friday. We do support North American clients, and as such, are flexible with hours to provide a support overlap with their time zones when necessary.

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