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Patient Services Manager
2 months ago
City Fertility is a leading provider of fertility services in Australia, with a legacy of pioneering treatments and a highly regarded network of specialists. Our mission is to provide exceptional medical care and a supportive environment for our patients.
Your RoleAs a Patient Services Manager, you will be responsible for the daily operation of our clinic from an administrative perspective. This includes managing a team of Patient Service Administrators, delegating tasks, and ensuring the smooth delivery of services to our patients.
You will also be responsible for:
- Managing clinic financial reconciliation, including refunds, invoice adjustments, DGI billing, and yearly fee estimates.
- Providing quality customer services to patients, clinicians, and other departments within the business.
- Ensuring that our patients experience informative, transparent, and supportive interactions at every step.
- Creating a safe, inclusive, and supportive workplace for your team.
We are looking for someone who is patient-focused, compassionate, supportive, and a team promoter. Ideally, you will bring:
- Dedicated experience in health/medical administration management.
- Tech proficiency in intermediate healthcare IT platforms.
- Industry know-how in basic/intermediate health industry terminology.
- Highly effective communication and interpersonal skills, particularly from a people management perspective.
- Exceptional accuracy and attention to detail.
- Proficient problem-solving, critical thinking, and decision-making skills.
- Bi-lingual skills in English and Mandarin highly regarded.
- Excellent time management skills.
We are committed to creating a diverse and inclusive workplace that thrives on innovation. Meeting every single requirement is not necessary. We encourage you to apply if you're drawn to this role, even if your past experiences don't perfectly align with the skills we've outlined.
We offer flexibility and a comprehensive benefits package within a supportive team-based culture. If you have any specific needs or requirements, feel free to discuss them with us; and we'll try our best to accommodate your requests.
