Senior Business Analyst

3 weeks ago

Melbourne, Victoria, Australia Bupa Full time

Remediation Expert Opportunity

We're seeking an experienced Senior Business Analyst to join our Remediation program. As a key member of the team, you'll partner closely with the Remediation Project Manager to design, build, and refine a remediation process for a known business issue.

The Opportunity

In this role, you'll work closely with the Remediation Program Manager and Workstream Project managers to conduct investigation and discovery work associated with this program. Understanding the scale, scope, and size of any impacted customer cohort, along with the understanding of system or conduct failures, is critical to the delivery of rectification and remediation efforts.

Key Responsibilities

  • Conduct analysis of complex remediation projects or programs and/or customer-facing transformation projects.
  • Support the remediation project manager in planning, running, and managing requirement gathering workshops.
  • Develop a deep understanding of pain points and areas for opportunity with business process owners and remediation initiative owners.
  • Conduct required analysis of remediation data sets and impacted customer cohorts, and present insights, findings, and corrective action recommendations to business process owners and remediation project managers as required.

Why Bupa?

A career at Bupa is more than just a job. It's an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It's a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It's their passion, ideas, and commitment that will shape a brighter future for both Bupa and our customers.

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