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Service Advisor
2 months ago
Hastings Deering is seeking a skilled Service Advisor to join our team in Darwin. This is a permanent, Monday to Friday role working 38 hours per week.
Key Responsibilities- Act as a liaison between the Service Team, customers, and product/mining support representatives, ensuring effective communication on job scope, pricing, and timeframes.
- Facilitate invoice clarity and prompt payment by ensuring accurate and complete parts, labour, and work descriptions.
- Create and maintain records within the Asset Tracker system to track customer and HDAL asset movements.
- Ensure customer requirements are accurately captured and communicated to the Service team.
- Implement action plans to achieve monthly financial performance and revenue targets.
At Hastings Deering, our people are our heart. As one of the top Caterpillar dealers globally, you'll have access to extensive career development opportunities and an internationally recognised work culture.
You'll enjoy a competitive remuneration package, annual salary reviews, and opportunities for training, mentorship, and career development. Our team is diverse, inclusive, and supportive, with access to growth opportunities across Australia and internationally.
We offer a range of benefits, including a 24.5% area allowance, employee discounts, rewards, and incentive programs, paid parental leave options, salary continuance insurance, and free on-site parking.
About YouTo succeed in this role, you'll need:
- Relevant trade qualification
- Proven experience working in a frontline service department within the heavy mining and construction industries
- Sound computing skills, including Microsoft AX and Power BI
- In-depth knowledge of Caterpillar machinery and products
- Ability to multitask and manage competing priorities
- Excellent communication and interpersonal skills
