Expert Customer Solutions Specialist

2 days ago

Sydney, New South Wales, Australia beBeeSolutions Full time $100,000 - $140,000

Customer Solutions Expert

This is a high-impact role in a rapidly growing field with opportunities for accelerated career development.

You will join the organization at an exciting time, contributing to its scaling efforts and shaping the future of customer-facing functions.

Main Responsibilities:

  • Lead pre-sales activities, including demos, proof-of-concepts, product configuration, and onboarding, ensuring seamless customer transitions into long-term partnerships.
  • Build trusted relationships with customers at all levels, driving satisfaction, retention, and growth through strategic upselling and proactive problem-solving.
  • Develop scalable processes, documentation, and best practices to streamline customer onboarding, deployments, and support interactions.
  • Gain deep knowledge of the platform to effectively advise customers and contribute to product roadmap discussions based on customer insights.
  • Collect feedback and insights from customers, relaying key information back to internal teams to drive continuous product and process improvements.

What You Can Expect:

  • Shape the organization's global customer-facing function from day one.
  • High-impact exposure working directly with strategic customers and influencing product direction.
  • Fast-track your career in a dynamic, early-stage startup environment.
  • Closely collaborate with experienced founders and senior leaders.
  • Work in a team that values performance, innovation, and continuous learning.

This is a unique opportunity to shape the organization's global customer-facing function. You will have high-impact exposure working directly with strategic customers and influencing product direction.

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