Customer Experience Representative

6 days ago


Yarrawonga, Australia beBeeAmbassador Full time $50,000 - $80,000
Guest Service Agent Job Description

The Sebel Yarrawonga is a luxury boutique hotel situated in the No.1 Golf & Lifestyle Resort on the Murray River near Lake Mulwala.

Our hotel offers an exceptional guest experience, featuring a restaurant celebrating local regional wine and produce, open-air dining, spa and wellness centre, golf course, infinity-edge pool and bar with breathtaking views, and a relaxed atmosphere.

We are seeking a Guest Service Agent to join our dynamic Front Office team.

This role provides:

  • Opportunities for growth and development: We're committed to your personal and professional advancement through training opportunities and career progression.
  • A supportive work environment: Enjoy a vibrant workplace where every day is different, with team events, social activities, and a collaborative team culture.
  • Beautiful location: Work in a serene regional area while being part of a top-rated luxury hotel.

This position requires:

  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong attention to detail and organisational skills
  • Proficient in computer applications

Maintain a professional demeanor at all times and be the first point of contact to greet guests upon arrival and check them into their rooms. Provide information about hotel amenities, services, and local attractions. Respond to guest inquiries and resolve any issues that may arise during their stay. Process payments and maintain accurate records of guest transactions. Coordinate with staff to ensure guest rooms are clean and well-maintained. Assist with events and conferences hosted at the hotel.

Key Responsibilities
  • Deliver exceptional guest service
  • Manage room assignments and key control
  • Process payments and handle guest transactions
  • Assist with events and conferences


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