Customer Service Representative

6 days ago

Yarrawonga, Australia beBeeService Full time $55,000 - $75,000
Role Overview

We are seeking a highly skilled Customer Service Representative to join our dynamic team. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and providing exceptional service to guests.

About the Role:

  • This role involves being the first point of contact for our guests, providing information about hotel amenities and services, as well as local attractions.
  • You will be responsible for responding to guest inquiries, resolving issues, processing payments, and maintaining accurate records.

Key Responsibilities:

  1. Provide exceptional customer service to guests, ensuring a positive experience.
  2. Respond to guest inquiries and resolve issues in a timely and professional manner.
  3. Process payments and maintain accurate financial records.
  4. Maintain up-to-date knowledge of hotel amenities and services, as well as local attractions.

Requirements:

  • Previous experience in customer service, reception or tourism.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and organisational skills.
  • Proficiency in Microsoft Office and other computer applications.

Benefits:

  • A supportive team environment with opportunities for growth and development.
  • Training opportunities and career advancement.
  • A vibrant workplace with social activities and events.
  • Recognition program and employee perks including discounted stays at affiliated hotels.

What We Offer:

  • An opportunity to work in a dynamic and fast-paced environment.
  • The chance to develop your skills and career in a supportive team.
  • A competitive salary and benefits package.

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