Claims Resolution Specialist

1 day ago


Brisbane, Queensland, Australia beBeeClaims Full time $90,000 - $120,000
Technical Claims Officer Role

This is a fantastic opportunity to work as a Technical Claims Officer within a dynamic team, valuing integrity, innovation and exceptional service.

A leading business with a high-performance culture and commitment to delivering smarter solutions for customers.

Main Responsibilities
  • Manage a portfolio of claims, guiding customers through each stage of the process.
  • Handle customer inquiries (both in-bound and out-bound).
  • Assess claims and resolve complex issues.
  • Deliver exceptional customer service.
  • Collaborate with the broader team.
About You
  • Strong background in customer service (call center environment).
  • Experience in the insurance or financial services sector is highly regarded.
  • Ability to manage sensitive conversations with empathy and professionalism.
  • Understand and communicate technical/legislative information to customers.
  • High resilience when dealing with complex cases.
What We Offer
  • Full-time permanent role with competitive salary package.
  • Opportunity to earn monthly incentives.
  • Ongoing learning and development with structured training programs.
  • Monday to Friday work schedule with no weekend shifts.
  • Career progression within a fast-growing organization.


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