Technical Services Engineer Melbourne

2 weeks ago

Melbourne, Victoria, Australia MongoDB Full time
About MongoDB

MongoDB is a leading developer data platform that empowers developers to build amazing applications. We are transforming industries and delivering innovative solutions to customers worldwide.

Job Summary

We are seeking a highly skilled Technical Services Engineer to join our team in Melbourne. As a Technical Services Engineer, you will be responsible for advising customers and solving complex MongoDB problems. You will work alongside our largest customers, resolving questions on architecture, performance, recovery, security, and more.

Key Responsibilities
  • Provide expert technical support to customers, resolving complex issues and improving their MongoDB experience
  • Work closely with customers to understand their needs and provide tailored solutions
  • Collaborate with internal teams, including product management and development, to ensure customer needs are met
  • Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics
  • Share knowledge and expertise with the team, either through informal conversations or training and workshop sessions
Requirements
  • 4+ years of proven experience in a technical support or engineering role
  • Strong diagnostics and troubleshooting skills, with the ability to analyze issues holistically
  • Broad awareness of customer workloads and use cases, including performance, availability, and scalability
  • Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting
  • Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
  • Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching
  • Experience supporting complex mission-critical product applications and database systems (RDBMS or non-relational)
Preferred Qualifications
  • Experience with authentication systems such as LDAP, Kerberos, AD
  • Experience using or managing MongoDB
  • Experience using distributed version control systems, and in particular git
  • Experience using any cloud services stack such as AWS, Azure, or GCP
  • Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators
What We Offer
  • A supportive and enriching culture that values employee wellbeing and growth
  • A generous parental leave policy and fertility assistance
  • Opportunities for professional development and career advancement
  • A collaborative team environment with diverse technical backgrounds
How to Apply

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application. We look forward to hearing from you

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