Field Service Engineer

5 days ago

Melbourne, Victoria, Australia Smiths Group Plc Full time
Job Description

Job Title: Field Service Engineer - Melbourne

Job Summary:

We are seeking a highly skilled and experienced Field Service Engineer to join our team in Melbourne. As a Field Service Engineer, you will be responsible for installing, repairing, and maintaining electrical and electronic systems at customer sites.

Key Responsibilities:

  • Install, repair, and maintain electrical and electronic systems at customer sites
  • Provide technical support to customers and other service professionals
  • Document all inspections, maintenance, repair work, and submit paperwork in a timely basis
  • Order, install, and return parts and manage repair parts cycle time
  • Review all logs for open issues and prepare formal reports to customers as necessary
  • Participate in service sales opportunities and assist with promoting and implementing revenue programs
  • Ensure that tools and test equipment are properly maintained and calibrated
  • Assess product/equipment performance based on field support data and recommend modifications or improvements where applicable

Requirements:

  • Electrical/Electronic Engineering Degree or equivalent technical training/experience
  • Minimum of 5 years' experience directly involved in troubleshooting and field repair of electrical and electronic systems/equipment
  • Competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
  • Good communications skills and a strong orientation for customer focus and teamwork
  • Ability to multitask several projects at once and work autonomously with minimal supervision
  • Excellent customer service skills and the ability to handle stressful situations

About Us:

Smiths Group Plc is a global leader in threat detection and screening technologies for aviation, ports & borders, defense, and urban security. We are committed to delivering innovative solutions that protect our society from any threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics.

Why Join Us:

We offer a competitive compensation and benefits package, as well as opportunities for professional growth and development. We are an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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