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Technical Services Engineer Melbourne
2 months ago
MongoDB is a leading developer data platform that empowers developers to build amazing applications. We are transforming industries and delivering innovative solutions to customers worldwide.
Job SummaryWe are seeking a highly skilled Technical Services Engineer to join our team in Melbourne. As a Technical Services Engineer, you will be responsible for advising customers and solving complex MongoDB problems. You will work alongside our largest customers, resolving questions on architecture, performance, recovery, security, and more.
Key Responsibilities- Provide expert technical support to customers, resolving complex issues and answering questions on MongoDB architecture, performance, recovery, security, and more.
- Work with customers to understand their use cases and provide tailored solutions to meet their needs.
- Collaborate with internal teams, including product management and development, to ensure customer needs are met.
- Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
- Share knowledge with peers through informal conversations, training sessions, and documentation in our knowledge platform.
- 4+ years of proven experience in technical support, systems engineering, or a related field.
- Strong diagnostics and troubleshooting skills, with the ability to analyze issues holistically.
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
- Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
- Storage engineering experience, including NAS, RAID, SAN, SSD, multi-pathing, and caching.
- Experience supporting complex mission-critical product applications and database systems (RDBMS or non-relational).
- Experience with authentication systems such as LDAP, Kerberos, AD.
- Experience using or managing MongoDB.
- Experience using distributed version control systems, and in particular git.
- Experience using any cloud services stack such as AWS, Azure, or GCP.
- Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.
- A supportive and enriching culture that values employee growth and well-being.
- A generous parental leave policy and fertility assistance.
- Opportunities for professional development and career advancement.
- A collaborative team environment with diverse technical backgrounds.
If you are a motivated and experienced technical professional looking to make a meaningful impact, please submit your application.
