Senior ServiceNow Implementation Specialist

3 weeks ago

Sydney, New South Wales, Australia Fujitsu Full time
About the Role

We are seeking an experienced Senior ServiceNow Implementation Specialist to join our team at Fujitsu. This role offers the opportunity to work with a leading technology and business solutions company, transforming organizations and the world around us.



Key Responsibilities

  • Facilitate workshops to identify business processes and challenges, validate customer requirements, and differentiate between needs and wants.
  • Conduct design workshops and create specifications using out-of-the-box functionality and customer requirements.
  • Identify areas for improvement and automation, recommending solutions while detailing pros, cons, and risks.
  • Deliver solutions aligned with requirements, ensuring process design and adherence to ServiceNow technical best practices and standards.
  • Act as an individual contributor or team member on client engagements, taking ownership of tasks and guiding junior professionals.
  • Perform technical delivery including development, testing, and implementation of cost-effective ServiceNow solutions using HTML, XML, JavaScript, and integrations.
  • Ensure technical deliverables are complete, consistent, high-quality, on-time, and aligned with customer expectations.
  • Organise development efforts, coordinate with vendors and management, and oversee work quality and accuracy from team members.
  • Provide mentorship and support to junior team members, enhancing their capabilities and product understanding.
  • Pursue additional ServiceNow Certified Implementation Specialist (CIS) certifications across various product lines.


Requirements and Experience

  • Minimum 5 years of experience in ServiceNow Design and Development within a client-facing environment.
  • Experience presenting technical aspects of the platform to audiences, particularly in specific domains.
  • Strong analytical skills with a focus on problem-solving and business acumen.
  • Proven ability to work dynamically within a team and demonstrate leadership qualities.
  • Experience in implementing large-scale Service Management solutions.
  • Expertise in gathering requirements, creating process documentation, solution designs, and detailed requirements.
  • Proven experience in defining and deploying "to be" processes for service improvement, and identifying solutions across people, process, and technology.
  • Experience with multiple ServiceNow releases, from Kingston to the most recent, with the ability to articulate release updates to customers.
  • Experience in both Waterfall and Agile methodologies.
  • Proficiency in JavaScript, CSS, HTML, Angular, and REST API integration.
  • Provide insights on platform upgrades, new releases, and the ServiceNow roadmap.


Qualifications & Certifications

  • IT Degree or relevant tertiary qualification in Computer Science.
  • ServiceNow CSA + CIS ITSM + 1 additional product CIS.
  • ServiceNow sales & presales accreditation in 2+ product lines.
  • ITIL Foundation Certified.


Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.



Commitment to Diversity, Equity, and Inclusion

Fujitsu is committed to fostering a diverse workforce. We strongly encourage applications from women, gender-diverse people, Aboriginal and Torres Strait Islanders, Māori and Pacific peoples, LGBTI+ communities, people with disabilities, veterans, and emergency responders.



If you don't meet every requirement, don't be discouraged from applying. Research shows that underrepresented groups tend to avoid applying unless they meet all criteria. We value qualities such as inclusion, collaboration, adaptability, courage, and integrity, so if this resonates with you, we invite you to apply.

  • Senior ServiceNow Implementation Specialist

    12 hours ago

    Sydney, New South Wales, Australia XPT Software Australia Pty Ltd Full time

    Job DescriptionXPT Software Australia Pty Ltd seeks a highly skilled Senior ServiceNow Implementation Specialist to lead the implementation of our ServiceNow platform. As a key member of our team, you will be responsible for driving the successful delivery of ServiceNow solutions, working closely with stakeholders across the organization.Key...

  • ServiceNow Implementation Specialist

    3 days ago

    Sydney, New South Wales, Australia XPT Software Australia Pty Ltd Full time

    About the Role XPT Software Australia Pty Ltd is seeking a highly skilled ServiceNow Implementation Specialist to join our team. As a key member of our IT team, you will play a critical role in implementing and optimizing ServiceNow solutions for our clients. Job Description We are looking for a technical lead with extensive experience in implementing...

  • Software Architecture Expert

    1 week ago

    Sydney, New South Wales, Australia Servicenow Full time

    Job SummaryWe are seeking a highly experienced Software Architecture Expert to lead the design and implementation of best-in-class ServiceNow solutions. The ideal candidate will have expertise in Salesforce Service Cloud and a strong understanding of service management, customer service, workflow automation, and user experience.About the RoleMaintain skills...

  • ServiceNow Implementation Specialist

    1 month ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    ServiceNow Consultant Job DescriptionWe are seeking a skilled ServiceNow Consultant to join our team at Zone IT Solutions. As a ServiceNow Consultant, you will leverage your expertise to provide exceptional consulting services on the ServiceNow platform to our clients, ensuring optimal utilization and alignment with their business processes.Key...

  • ServiceNow Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    About the RoleAs a Technical Support Engineer for ServiceNow, you will be part of a global organization tasked with guiding our customers through critical issues to ensure timely and effective case resolution.The Support Engineer plays a crucial role in delivering exceptional customer experiences, using skills that include building trust, showing empathy,...

  • Senior Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our global team at ServiceNow. As a key member of our technical support department, you will be responsible for providing exceptional customer support and resolving complex technical issues related to our software and platform.Key ResponsibilitiesManage and resolve the most...

  • Senior Consultant

    1 month ago

    Sydney, New South Wales, Australia Fujitsu Full time

    About UsFujitsu is a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the RoleThe Senior Consultant - ServiceNow is a key member of our team, responsible for...

  • Senior Consultant

    1 month ago

    Sydney, New South Wales, Australia Fujitsu Full time

    About UsFujitsu is a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the RoleThe Senior Consultant - ServiceNow is responsible for delivering innovative and...

  • Senior ServiceNow Consultant

    4 days ago

    Sydney, New South Wales, Australia Fujitsu Full time

    About the RoleWe are seeking a highly skilled Senior Consultant - ServiceNow to join our team in Sydney, Australia. As a key member of our organization, you will be responsible for delivering innovative and cost-effective solutions to our clients using ServiceNow platforms.Key Responsibilities:Participate in client workshops, requirement gathering, and...

  • Senior ServiceNow Engineering Specialist

    12 hours ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking a highly skilled Senior ServiceNow Engineer to join our team in Sydney, Australia. As a key member of our HR Technology function, you will play a critical role in designing, developing, and deploying enterprise-scale ServiceNow HR solutions that meet the evolving needs of our customers.Key ResponsibilitiesDesign, develop, and...

  • Senior Technical Support Specialist

    1 month ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Transform Customer Experiences with ServiceNowAt ServiceNow, we're revolutionizing the way organizations work by empowering them to find smarter, faster, and better ways to work. As a Senior Technical Support Engineer, you'll play a vital role in guiding our customers through critical issues, ensuring timely and effective case resolutions.Key...

  • Senior Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our global team. As a key member of our technical support department, you will be responsible for managing and resolving complex technical issues for our customers.Key ResponsibilitiesProvide exceptional technical support to our customers via various channels, including web,...

  • Senior Information Security Architect

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job Title: Senior Information Security ArchitectJob Summary:We are seeking a highly skilled Senior Information Security Architect to join our team at ServiceNow. As a key member of our security team, you will be responsible for architecting, building, and scaling our global cryptographic security infrastructure systems.Key Responsibilities:Define, configure,...

  • Senior ServiceNow Architect

    4 days ago

    Sydney, New South Wales, Australia OpenText Corporation Full time

    Job DescriptionWe are seeking an experienced Senior ServiceNow Architect to join our team at OpenText Corporation. As a key member of our organization, you will be responsible for designing and implementing scalable and sustainable ServiceNow solutions.About the Role:You will lead the development of ServiceNow projects, ensuring timely delivery and adherence...

  • Senior Information Security Architect

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job DescriptionAs a Senior Information Security Engineer at ServiceNow, you will be part of a team responsible for designing, building, and scaling our global cryptographic security infrastructure systems. This role involves working with Security Architecture and ServiceNow product teams to deliver secure cryptographic infrastructure at scale.Key...

  • Senior ServiceNow Developer

    4 weeks ago

    Sydney, New South Wales, Australia Fujitsu Full time

    Job DescriptionWe are seeking a highly skilled Senior ServiceNow Developer to join our team at Fujitsu. As a key member of our digital transformation team, you will be responsible for designing and implementing ServiceNow solutions that drive business value and improve customer experience.Key Responsibilities:Design and develop ServiceNow solutions that meet...

  • Senior Information Security Architect

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job Title: Senior Information Security ArchitectAt ServiceNow, we're looking for a skilled Senior Information Security Architect to join our team. As an Information Security Engineer, you will be working on a team responsible for architecting, building, and scaling our global cryptographic security infrastructure systems. This role involves working with...

  • Senior ServiceNow Engineer

    1 month ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking a highly skilled ServiceNow Engineer to join our team in designing, creating, and delivering innovative ServiceNow HR solutions that support the technology products and services we deliver.As a ServiceNow Engineer, you will work closely with our team of big thinkers to engineer the future of banking, creating industry-leading...

  • Senior ServiceNow Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    Transforming HR with ServiceNowAs a Senior ServiceNow Engineer at the Commonwealth Bank of Australia, you will play a pivotal role in designing, creating, and deploying innovative ServiceNow HR solutions that drive business outcomes and enhance employee experiences.With a strong focus on technical strategy and design, you will work closely with...

  • Senior Strategic Capacity Engineer

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Job Title: Senior Strategic Capacity EngineerJob Summary:We are seeking a highly skilled Senior Strategic Capacity Engineer to join our team at ServiceNow. As a key member of our Capacity Management team, you will be responsible for reviewing the overall health of our top accounts and articulating the infrastructure resources required.Key...