Business System Improvement Specialist

5 days ago

Melbourne, Victoria, Australia beBeeSystem Full time $100,000 - $123,000

Attract a skilled professional to support the operation, optimisation and continuous improvement of core systems.

Job Overview

We're seeking a Systems Analyst to engage across business and IT, coordinate vendor support, document changes, support testing and contribute to roadmap initiatives.

Key Responsibilities
  • Provide Level 2 functional and technical support across HR, Payroll and Finance systems with support from vendors.
  • Coordinate issue triage, testing and defect resolution with business users and vendors.
  • Own day-to-day vendor interactions for issue resolution, enhancements and service management.
  • Support configuration or minor change activities with vendor or internal teams.
  • Liaise with internal IT teams to maintain and evolve connected systems.
  • Maintain system documentation including business processes, integrations and configuration.
  • Track enhancement requests, maintain backlog and support prioritisation with business leads.
  • Ensure compliance with governance and change control processes.
  • Participate in release cycles, UAT coordination and post-release reviews.
  • Engage across multiple functional areas and float to priority projects or support hotspots as needed.
Requirements
  • Proven experience in a Systems Analyst, Technical BA or Application Support role.
  • Experience with SaaS platforms in HR, Payroll or Finance desirable.
  • Strong coordination and vendor management skills.
  • Exposure to integration concepts and cross-functional systems.
  • Ability to interpret and document business process and system behaviour.
  • Comfortable working across multiple domains and shifting priorities.

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