Assistant Finance Officer Helpdesk Specialist

3 weeks ago

Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time
About the Role

We are seeking a highly skilled and experienced Financial Operations Support Officer to join our team at the Queensland Fire and Emergency Services. As a key member of our Financial Operations team, you will be responsible for providing financial helpdesk support and advice to frontline officers and staff, ensuring the effective management of financial systems and processes.

Key Responsibilities
  • Provide financial helpdesk support and advice to frontline officers and staff, ensuring the effective management of financial systems and processes.
  • Support users to resolve system issues and/or escalate to ensure consistent delivery of business system management services.
  • Assist with providing content knowledge and advice for training and user acceptance testing to ensure product and services meet client and stakeholder needs.
  • Contribute to sound financial and business administration functions, including revenue and expense management to ensure governance and compliance of departmental policy, procedures and standards.
  • Prepare monthly reports and reconciliations for finance, corporate card and travel allowance systems and ensure quality, accuracy and timeliness for reporting requirements.
  • Provide support services in the development of financial training resources, web page updates, and accounting support activities, including recommendation for solutions to improve user experience.
  • Assist with the review, development and implementation of systems, financial practices and procedures to support continuous improvement initiatives.
Requirements

To be successful in this role, you will need to have:

  • Experience in a helpdesk environment supporting end-users of a finance and travel management systems.
  • Working in SAP ECC previously for payment management and reporting.
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is committed to delivering high-quality services to our customers, and we are looking for someone who shares our values and is passionate about making a difference.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications for the role.

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