IT Helpdesk and Field Technician

3 days ago

Brisbane, Queensland, Australia JP Smith Recruitment Full time
About the Role

We are seeking a skilled IT Helpdesk and Field Technician to join our team at JP Smith Recruitment & HR. As a Field Technician, you will be the primary technical support for our clients, either on-site or online/phone.

Key Responsibilities
  • Provide level 2/3 technical support over the phone and online, troubleshooting and resolving issues with Microsoft Office 365, server management, VoIP phone systems, website administration, DNS and domain registrations, network administration, and security.
  • Work with a team who are passionate about what they do, and be part of a diverse, exciting environment with work-from-home flexibility and paid training opportunities.
  • Collaborate with clients to understand their technical needs and provide solutions to meet those needs.
Requirements
  • 3+ years of proven experience in a level 2 or higher helpdesk role.
  • Proficiency in managing and troubleshooting Hyper-V environments.
  • Solid understanding of DNS and experience in troubleshooting DNS issues.
  • Excellent communication and customer service skills.
  • Technical understanding and interest in providing whole-of-business IT support.
  • Familiarity with Microsoft systems including the Microsoft 365 cloud suite.
  • A valid Australian driver's licence (Class P or Open) and vehicle.
  • A quiet and professional work space for remote work.
  • Ability to apply safe work practices when troubleshooting networking and internet issues.
About You

You will be a quick learner passionate about client interaction, with a strong IT aptitude and problem-solving skills. Exceptional communication skills and a genuine enjoyment of working with clients in a professional environment are essential for success in this role.

To proceed with your application, please click "Apply" to submit your resume to JP Smith Recruitment & HR.

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