Assistant Finance Officer Helpdesk Specialist

3 weeks ago

Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time
About the Role

The Queensland Fire Department is seeking a highly skilled and experienced Financial Operations Support Officer to join our team. As a key member of our Financial Operations, Alarms and Systems Support branch, you will be responsible for providing financial helpdesk support and advice to frontline officers and staff.

Key Responsibilities
  • Provide financial helpdesk support and advice to frontline officers and staff relating to best practice processes, user functions, and access rights for ExpenseMe Pro and SAP finance systems.
  • Support users to resolve system issues and/or escalate to ensure consistent delivery of business system management services.
  • Assist with providing content knowledge and advice for training and user acceptance testing to ensure product and services meet client and stakeholder needs.
  • Contribute to sound financial and business administration functions, including revenue and expense management to ensure governance and compliance of departmental policy, procedures, and standards.
  • Prepare monthly reports and reconciliations for finance, corporate card, and travel allowance systems and ensure quality, accuracy, and timeliness for reporting requirements.
  • Provide support services in the development of financial training resources, web page updates, and accounting support activities, including recommendation for solutions to improve user experience.
  • Assist with the review, development, and implementation of systems, financial practices, and procedures to support continuous improvement initiatives.
Requirements

To be successful in this role, you will need to have:

  • Experience in a helpdesk environment supporting end-users of a finance and travel management systems.
  • Working in SAP ECC previously for payment management and reporting.
What We Offer

The Queensland Fire Department offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources they need to succeed in their roles.

How to Apply

To apply for this role, please refer to the QFD Public Service Application Guide [All PS Classifications/Streams and Senior Officer] for information on how to apply and contact us to discuss any reasonable adjustments if required.

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