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Financial Services Representative

1 month ago

Perth, Western Australia BT Financial Group Full time
About Us

BT Financial Group is a leading provider of financial services, committed to delivering exceptional customer experiences. Our Perth office is home to a dynamic team of professionals who share our ambition to make a difference for our customers, communities, and each other.

Job Summary

We are seeking an experienced and results-driven Client Account Specialist to join our team. In this role, you will be the primary point of contact for our valued customers, handling their inquiries, resolving issues, and providing accurate information about our products and services.

Key Responsibilities
  • Deliver Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information about our products and services.
  • Process Customer Requests: Efficiently manage and process customer requests through our systems.
  • Improve Our Processes: Identify opportunities to enhance our operations and provide feedback to drive continuous improvement.
  • Ensure Compliance: Adhere to all relevant compliance and regulatory standards.
Requirements
  • Exceptional Customer Service Skills: Provide outstanding service to customers, responding to their needs in a timely and professional manner.
  • Strong Organisational and Time Management Abilities: Effectively prioritise tasks, manage time, and meet deadlines to ensure seamless delivery of services.
  • Excellent Communication and Interpersonal Skills: Develop and maintain strong relationships with customers, colleagues, and stakeholders through effective communication and interpersonal skills.
  • Ability to Work Under Pressure: Manage multiple tasks and priorities while maintaining composure and professionalism under pressure.
What We Offer
  • Competitive Salary: $65,000 - $80,000 per annum, depending on experience.
  • Career Development Opportunities: Access to training, mentoring, and career advancement opportunities to support your growth and development.
  • Flexible Working Arrangements: Explore flexible work arrangements to achieve a better work-life balance.
  • Diverse and Inclusive Work Environment: Join a team that values diversity, inclusion, and respect for all individuals.