Packaging Specialist
22 hours ago
Datacom is a leading provider of IT professional services in Australia and New Zealand. We're seeking a skilled Packaging Specialist to join our team and contribute to the success of our customers.
As a Packaging Specialist, you will be responsible for providing key packaging services to our customers. You will work closely with our team to ensure that our customers' systems are stable, scalable, and maintainable.
Key responsibilities include:
- Software packaging and repackaging
- Package based on BAU tickets as well as project
- Participate in project planning sessions and project delivery
- Prepare documentation for use by Operational staff
- Analyse and rectify packaging problems
- Leverage enterprise grade tools, processes, and frameworks to deliver high-quality services and outcomes to Datacom customers in accordance with SLAs
- Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
Requirements:
- IT technical support background, ideally within an IT-managed service provider
- Knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Application Virtualisation, Active Directory, SOE Template concepts and Application control concepts
- Exceptional troubleshooting, customer service, communication, and prioritisation skills
- Comfortable and able to work autonomously with minimal supervision
- Available to travel to Datacom, customer sites and conferences when required
We offer a dynamic, agile, and supportive work environment that encourages interaction and promotes social activity. We provide career growth opportunities, challenges, and generous rewards. If you're passionate about delivering high-quality services and outcomes to our customers, we'd love to hear from you
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