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Airfare Expert

2 months ago

Brisbane, Queensland, Australia StudentUniverse Full time
About the Role

We are seeking a highly skilled Airfare Expert to join our team at StudentUniverse. As a key member of our Cruise Package team, you will be responsible for coordinating airfares for pre-packaged and pre-purchased cruise bookings.

Key Responsibilities
  • Address incoming phone calls from existing customers regarding the airfare aspect of their booking.
  • Coordinate airfares for pre-packaged and pre-purchased cruise bookings.
  • Recommend and promote airfare upgrades to premium economy, Business, and First Class.
  • Ensure accurate inclusion of frequent flyer details, baggage preferences, meal requests, and seating allocations at the time of booking.
  • Proficiently search and book complex itineraries, including stopovers and surface sectors.
  • Understand clients' preferences and needs, and propose optimal itineraries within package allowances.
  • Provide timely and accurate information to facilitate a seamless post-booking experience.
  • Execute administrative tasks associated with the position accurately and promptly.
  • Adhere to company policies and procedures.
Requirements
  • Experience with GDS (Global distribution system) - Amadeus proficiency is advantageous.
  • Knowledge of the travel industry products and cruise destinations (an advantage).
  • Customer-focused with the ability to interpret customer requirements.
  • Positive attitude and a collaborative team spirit.
  • Strong written and verbal communication skills.
About Us

StudentUniverse is a leading online travel agency specializing in student and youth travel. We offer a wide range of travel products and services, including flights, hotels, and package deals. Our team is passionate about providing exceptional customer service and creating unforgettable travel experiences.