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Software Packaging Specialist

2 months ago

Brisbane, Queensland, Australia Datacom Full time
About the Role

Datacom is a leading provider of IT professional services, and we're seeking a skilled Software Packaging Specialist to join our team. As a key member of our Operations business, you'll play a critical role in delivering high-quality services and outcomes to our customers.

Key Responsibilities:

  • Software packaging and repackaging, from discovery through to deployment support
  • Package development based on BAU tickets and projects
  • Participation in project planning sessions and project delivery
  • Preparation of documentation for operational staff
  • Analysis and rectification of packaging problems
  • Leveraging enterprise-grade tools, processes, and frameworks to deliver high-quality services and outcomes to Datacom customers in accordance with SLAs
  • Adherence to best practice methodologies and recognized ITIL processes (e.g., change/release)

Requirements:

  • IT technical support background, ideally within an IT-managed service provider
  • Knowledge of Windows 10, 11, and Windows 2016/2019 Server operating systems
  • Expertise in endpoint management platforms, System Centre Configuration Manager, Application Virtualisation, Active Directory, SOE Template concepts, and Application control concepts
  • Exceptional troubleshooting, customer service, communication, and prioritization skills
  • Ability to work autonomously with minimal supervision and adapt to rapid change
  • Keenness to learn and grow within the career, with motivation to attain and/or maintain relevant industry or professional certification(s)

Why Join Datacom?

Datacom is a dynamic and agile organization that values its people and provides a range of benefits, including social events, remote working, flexi-hours, and professional development courses. We operate at the forefront of technology, helping Australia and New Zealand's largest enterprise organizations explore possibilities and solve their greatest challenges. We're committed to creating an inclusive and welcoming workplace for everyone.