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Customer Engagement Specialist
2 months ago
We Put the World on Vacation
At Wyndham Destinations, our goal is straightforward: to provide exceptional vacation experiences. Our Vacation Ownership sector encompasses various brands, including Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the innovative Sports Illustrated Resorts. With over 19,000 team members, we create memorable vacations at more than 270 resort locations worldwide. Our commitment to innovation and growth makes every day an opportunity to learn and enhance the vacation experience for travelers around the globe.How You'll Shine
As a Customer Engagement Specialist, you will oversee the daily operations of the front desk. This role involves welcoming and registering guests, offering insights into local attractions, completing necessary departmental paperwork, and utilizing various communication tools such as telephones, faxes, and computers. We are looking for enthusiastic individuals with a passion for travel and customer service to connect with both prospective and current members enjoying their stay at our beautiful resorts. Full-time and part-time opportunities are available.
How You'll Be Rewarded
Develop your career within a values-driven organization that fosters continuous growth and development for its employees. Some of the numerous benefits we offer include:
Funding for professional development Discounted stays at hotels worldwide Recognition programs on a monthly, quarterly, and yearly basisWhat You'll Bring
To excel in this position, you should possess:
Previous experience in a similar hospitality role A genuine enthusiasm for customer service and knowledge of the local area Strong communication skills and interpersonal abilities A positive, self-motivated attitude Professional appearance and grooming standards High proficiency in computer usage Familiarity with property management systems (PMS) such as Hirum, Fidelio, or Opera is advantageous Problem-solving skills to address workplace challenges Ability to meet business targets and KPIs Capability to effectively communicate the benefits of vacationing within the Wyndham Destinations community Flexibility to work varied hours, including evenings, weekends, and holidays.Where Memories Start with You
Hospitality is central to our mission at Wyndham Destinations. Here, you will find an inclusive environment that prioritizes excellence while encouraging fun, celebration, and mutual support. We continuously look forward to enhancing our business, its surrounding communities, and the overall customer experience.
