Senior IT Engagement Specialist

1 month ago


Brisbane, Queensland, Australia Troocoo Full time

Troocoo is seeking a skilled Senior IT Engagement Specialist to provide expert support for Ascender/aPay systems.

As a key member of our team, you will be responsible for:

  • Comprehensive support for Ascender/aPay, including WSS, Extend, and customizations.
  • Managing user requests via Service Desk, ensuring timely triaging and system maintainability.
  • Troubleshooting and resolving issues, assisting in testing changes initiated by vendor partners.
  • Supporting integration with SAP SuccessFactors Employee Central, LMS, and APIs.

Requirements:

  • Strong HR/Payroll experience, with expertise in business processes and solutions (knowledge of Ascender/aPay is essential).
  • Intermediate to advanced SQL skills, including writing complex queries.
  • Experience developing reports and understanding database design and system configurations.
  • Solid business analysis, product management, release management, and change management experience.

About the Role:

You will be part of a dynamic, supportive team where you can make a significant impact in shaping HR/payroll solutions. If you are passionate about payroll systems and IT engagement, this role offers the perfect blend of flexibility, challenge, and professional growth.



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