Senior IT Engagement Specialist
1 month ago
Troocoo is seeking a skilled Senior IT Engagement Specialist to provide expert support for Ascender/aPay systems.
As a key member of our team, you will be responsible for:
- Comprehensive support for Ascender/aPay, including WSS, Extend, and customizations.
- Managing user requests via Service Desk, ensuring timely triaging and system maintainability.
- Troubleshooting and resolving issues, assisting in testing changes initiated by vendor partners.
- Supporting integration with SAP SuccessFactors Employee Central, LMS, and APIs.
Requirements:
- Strong HR/Payroll experience, with expertise in business processes and solutions (knowledge of Ascender/aPay is essential).
- Intermediate to advanced SQL skills, including writing complex queries.
- Experience developing reports and understanding database design and system configurations.
- Solid business analysis, product management, release management, and change management experience.
About the Role:
You will be part of a dynamic, supportive team where you can make a significant impact in shaping HR/payroll solutions. If you are passionate about payroll systems and IT engagement, this role offers the perfect blend of flexibility, challenge, and professional growth.
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