Expert Claims Resolution Specialist

6 days ago

Melbourne, Victoria, Australia beBeeClaimsAnalyst Full time $80,000 - $120,000
Job Summary

Pursuing Excellence in Claims Processing - We are seeking an experienced professional to process customer claims from beginning to resolution, ensuring that our business rules are adhered to.

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  • Key Responsibilities:
    • Financial:
      • Process the customer claims accurately and in a timely manner.
      • Perform GL Reconciliation of Credit Claims and returns not yet credited.
    • Customer:
      • Develop and maintain external relationships with local and national stakeholders of the department including customers.
      • Build relationships with internal stakeholders including sales, distribution, shared services, customer service and credit officers to resolve claims and payment management.
      • Enter claims into CRM on receipt and completion and ensure timely processing of credits in M3.
      • Ensure authorization and approvals are completed and followed up as necessary.
      • Review customer disputed claims weekly with business managers.
      • Conduct due diligence on pricing claims to identify root cause and provide internal feedback.
    • Operational:
      • Ensure all short delivery / incorrect warehouse delivery claims are within the business rules of 48 hours notification prior to further investigation.
      • Adhere to Allegion (Australia) Pty Ltd business rules for all stock return claims.
      • Develop and distribute analysis of credit claims and disputes.
      • Identify opportunities and work with business managers for process improvements to reduce claims and disputes.
      • Further develop and maintain claims and stock returns policy.
      • Ensure ongoing departmental compliance to business rules and set processes.
      • Contribute to the improvement of CRM system and proactively assist in the resolution of issues.
      • Recommend and provide continuous improvement initiatives to drive efficiencies within claims processing.
    • People:
      • Provide feedback around claims issues to internal stakeholders. Ensure they understand and are provided with adequate information to advise or improve credit processes.
      • Lead, coach, develop and motivate team members utilizing the appropriate tools and resources, to ensure a high level of performance, delivery and engagement.
      • Align behavior with cultural pillars and social contract.
    • Safety:
      • Take reasonable care for your own safety and that of the environment, including taking care of other workers who may be affected by your acts or omissions at the workplace.
      • Avoid carrying out work for which you do not have the prescribed qualifications or experience unless carried out under the supervision of a worker who does have the prescribed qualifications or experience.
    • Additional Duties:
      • Carry out additional activities as directed from time to time by the Manager of this position.

About the Role

This role involves working with various stakeholders to resolve claims and ensure efficient processing of credits. The ideal candidate will possess strong analytical and communication skills, with the ability to work effectively in a team environment.

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