Customer Experience Manager
6 days ago
Suncorp Bank is a proud part of the ANZ Group, a leading financial institution in Australia and New Zealand. We have a rich history of supporting the financial wellbeing of our customers, with a strong focus on digital empowerment and customer satisfaction.
We believe in creating a workplace where people from all backgrounds can thrive. Our team members' wellbeing is a top priority, and we offer a range of benefits and support resources to help you achieve a healthy work-life balance.
As a Suncorp Bank employee, you'll be part of a dynamic and inclusive culture that values digital fluency and customer obsession.
About the RoleThis is an exciting opportunity to join our team as a Sales and Service Consultant. As a key member of our sales team, you will be responsible for delivering outstanding levels of sales and service to our customers, while balancing team, customer, risk and performance outcomes.
You will be working in a fast-paced environment, providing timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
The ideal candidate will have experience in delivering high-quality customer experiences, comfortable with digital customer service platforms, and able to navigate and troubleshoot common digital banking applications and mobile services.
- Deliver customer-obsessed service that drives customer satisfaction and first call resolution.
- Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
- Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
To succeed in this role, you will ideally bring:
- Experience in delivering high-quality customer experiences.
- Comfortable with digital customer service platforms to assist customers in real-time.
- Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
We value a growth mindset, so if you have most of these skills and are eager to learn and grow, we'd love to hear from you
BenefitsWe offer a range of benefits and support resources to help you achieve a healthy work-life balance, including:
- A competitive salary package.
- A generous superannuation contribution.
- A range of flexible work arrangements.
- Access to professional development opportunities.
- A comprehensive Employee Assistance Program.
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