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Customer Experience Strategist

1 week ago

Brisbane, Queensland, Australia Europ Assistance Full time

About Europ Assistance Australia

We are a global insurance and assistance provider with over 60 years of experience. Our mission is to make customers' lives easier by providing relief during stressful situations.

The Head of Customer Experience and Innovation is a senior leadership position responsible for shaping and leading our Australian and New Zealand Customer Experience strategy.

This role is pivotal in uplifting customer experience and engagement across the organisation and ensuring that customer-centric thinking is embedded organisationally.

Key Responsibilities:

  • Managing and owning our customer experience and engagement strategy;
  • Leading the design and optimisation of the end-to-end customer journey;
  • Managing Voice Of Customer research and insight program;
  • Collaborating with cross-functional teams to ensure seamless customer journey;

Role Requirements:

  • Proven experience in senior customer experience or innovation role;
  • Strong leadership and team management skills;
  • Excellent communication and interpersonal skills;
  • Analytical mindset with ability to interpret data and drive innovative solutions;