Customer Experience Manager
6 days ago
**Company Overview:**
Nespresso is a leading global premium coffee company that believes in elevating the world of coffee to drive a positive impact. Our values are built on four behaviours: We Inspire, we Care, we Act, and we iNnovate.
As an Assistant Boutique Manager at our Nespresso Pop-up Boutique in Carindale, you will be part of a supportive culture that promotes inclusion, growth, and innovation.
We are committed to sustainability and have achieved B-Corp certification. Our team members enjoy benefits like a Nespresso coffee machine, monthly coffee credit, and staff discounts.
This role requires working a rotating roster with late night trading and alternate weekend availability.
Key Responsibilities:
- Inspire your team with a passion for service excellence and belief that creating meaningful and memorable customer experiences can only be achieved together as a team.
- Engage, empower, and coach as a motivating team builder with experience within a fast-paced retail or hospitality environment.
- Lead by example through exceptional customer service and manage administrative and reporting functions.
- Ensure success, professionalism, and consistency of store operations.
- Passion for coaching and mentoring.
Why Nespresso?
- B-Corp certified organisation committed to sustainability.
- Supportive culture promoting inclusion, growth, and innovation.
- Coffee perks like a Nespresso coffee machine, monthly coffee credit, and staff discounts.
- Amazing staff recognition initiatives to celebrate success.
- Exceptional training, mentoring, and continuous personalised development support.
- Career Growth Opportunities within AU or Globally.
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