Customer Experience Manager

6 days ago


Brisbane, Queensland, Australia Nestlé SA Full time

**Company Overview:**

Nespresso is a leading global premium coffee company that believes in elevating the world of coffee to drive a positive impact. Our values are built on four behaviours: We Inspire, we Care, we Act, and we iNnovate.

As an Assistant Boutique Manager at our Nespresso Pop-up Boutique in Carindale, you will be part of a supportive culture that promotes inclusion, growth, and innovation.

We are committed to sustainability and have achieved B-Corp certification. Our team members enjoy benefits like a Nespresso coffee machine, monthly coffee credit, and staff discounts.

This role requires working a rotating roster with late night trading and alternate weekend availability.

Key Responsibilities:

  1. Inspire your team with a passion for service excellence and belief that creating meaningful and memorable customer experiences can only be achieved together as a team.
  2. Engage, empower, and coach as a motivating team builder with experience within a fast-paced retail or hospitality environment.
  3. Lead by example through exceptional customer service and manage administrative and reporting functions.
  4. Ensure success, professionalism, and consistency of store operations.
  5. Passion for coaching and mentoring.

Why Nespresso?

  • B-Corp certified organisation committed to sustainability.
  • Supportive culture promoting inclusion, growth, and innovation.
  • Coffee perks like a Nespresso coffee machine, monthly coffee credit, and staff discounts.
  • Amazing staff recognition initiatives to celebrate success.
  • Exceptional training, mentoring, and continuous personalised development support.
  • Career Growth Opportunities within AU or Globally.


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