Technical Support Specialist
7 days ago
We are seeking a skilled professional to join our team as a Technical Support Specialist. The successful candidate will be responsible for providing top-notch technical assistance to customers, troubleshooting complex issues, and maintaining our software systems.
Key Responsibilities:- Provide exceptional customer service and support via phone, email, and chat.
- Troubleshoot and resolve technical issues with WMS, Windows OS, SQL Server, SSRS reports, and third-party software.
- Manage WMS environments, configuration migrations, and data administration tasks.
- Design and implement enhancements to customer WMS environments, including report modifications using Dashboard, SSRS, and Crystal Reports.
- Maintain SQL performance, optimize indexes, and interface with customers, IT teams, project leaders, and vendors for support and implementation.
- Bachelor's degree in Computer Science or related field.
- Strong communication, listening, and relationship-building skills.
- Self-motivated with ability to prioritize tasks and manage workload.
- Proficient in MS SQL, Oracle PL/SQL, and familiar with IIS and stored procedures.
- Experience with Windows Server, Linux, virtualization, and basic networking protocols (TCP/IP, HTTPS, SMTP, DNS).
- A fast-paced and dynamic work environment with international clients and colleagues.
- Attractive compensation package with opportunities for growth and development.
- Extensive opportunities for remote work and flexible working time models.
- Numerous training and development programs to enhance your skills and knowledge.
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