Roadside Breakdown Support Specialist

2 weeks ago


Adelaide, South Australia beBeeCustomer Full time $60,000 - $80,000

Key Roles and Responsibilities:

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The Call Centre Consultant is the first point of contact for our members experiencing roadside vehicle breakdown.

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This role involves demonstrating an excellent customer service focus, relating to member situations, showing empathy and using initiative.

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Consultants must respond to incoming calls from members in a professional and empathetic manner, providing high quality customer service to maximise member experience.

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They will effectively problem-solve and provide solutions for customer enquiries with minimal requirement to escalate issues, work effectively with other team members and provide input to improve productivity.

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Additionally, Consultants are required to adhere to monthly KPIs and call standards, possess strong knowledge of Adelaide metropolitan and SA country areas, and be proficient with MS Office software, database systems and data entry skills.

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Effective communication skills are essential, demonstrating an authentic & natural flair for quality customer service.

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The successful candidate will be required to work a rotating roster which includes shift work and weekend work.

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We believe our employees should be rewarded for being part of our organisation. Some of our employee benefits include:

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  • ">
  • Free road service">
  • Access to our Member Benefits program">
  • Generous discounts on all products">
  • Flexible work arrangements">
  • 12 weeks paid parental leave">
  • On-site Cafe with Barista">


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